Ask the Northwind Nerds your burning tech questions! As your original Telus Authorized Dealer, we're happy to share our knowledge on smartphones, Telus' services, and just about everything in between! Leave us a comment on our Facebook page and we'll do our best to help you out!
|Posted on October 13, 2017 at 10:30 AM|
Question: Why is it important to remember your account information for your device?
Nowadays with more and more devices and accounts relying on cloud information, the better you protect your accounts, the better protected your information will be! Both Apple and Android devices use different variants of the same idea - cloud based storage for contacts, photos, documents, and other applications. These applications often also include the ability to track or locate lost or stol...Read Full Post »
|Posted on October 6, 2017 at 10:20 AM|
Question: Why are your charging cables so expensive?!
Answer: Well, the short answer is – you get what you pay for.
Quite often with aftermarket cables, the reason they are quite a bit less expensive is that they are made with lower quality materials and as such, provide a lower quality connection to your device – whether it be for charging or data transfer. Because of the lower quality, we also have many instances where these cables will either not work at all with de...Read Full Post »
|Posted on September 15, 2017 at 2:55 PM|
Question: What is the benefit of using Find my iPhone or Find my Mobile?
Simply put, the biggest benefit is that when your device goes missing, you’ll be able to find it again! Although this may seem like a no brainer, some of the applications of this service may not be as obvious. For example, if your device is lost or stolen, not only can you track the location, you can remotely lock the device, rendering it useless to anyone who may have taken it or who may find it before you d...Read Full Post »
|Posted on August 25, 2017 at 11:30 AM|
Question: What does the IP rating on a device mean to me?
Most modern smartphones have IP certifications attached to them to describe how resistant they are to the elements – in most cases, dust particles and water.
‘IP’ stands for the International Protection marking, a standard which is drawn up by the International Electrotechnical Commission.
The first digit following “IP” stands for resistance to dust, but also general dirt and sand. For ex...Read Full Post »
|Posted on August 21, 2017 at 5:35 PM|
Question: What is the difference between a true sine wave inverter and a modified sine wave inverter?
This is actually a very common question - even amongst our staff! True sine wave inverters create less "noise" in their output than modified sine wave (step) inverters. This "noise" equates to interference and heat generated at the device that is plugged into the inverter. A true sine wave inverter provides a clean sine wave with very little distortion and the output is, in most cases, ...Read Full Post »
|Posted on August 12, 2017 at 12:35 AM|
Question: How would using Telus My Account benefit me?
We get this question in store quite a lot - in the age of all things digital, Telus is encouraging all of their customers to adopt a "self-serve" mentality towards their mobile device management.
The Telus My Account app was created with consumers in mind to track usage, see current bills, and to add services as required. For those moments of, “OMG, we are about to go over our data!” you can quickly add a top up th...Read Full Post »
|Posted on July 28, 2017 at 12:35 AM|
We have had a lot of people asking lately, “Why is it so important to keep up with updates on my phone?” or “Why is it important to keep my phone backed up?
First, keeping your phone up to date is very important for a few different reasons. Aside from the new and wonderful features that the manufacturer releases, the latest software will keep it working smooth and secure. Along with the new features that come out, updates for your phone also fix any known issues that m...Read Full Post »
|Posted on July 25, 2017 at 12:35 AM|
Question: I've been reading and hearing more on news outlets about the rising threat of virus malware on smartphones. What are the best ways to protect my phone from such things, or is this just fake news and not really a thing? Thanks!
In most cases, the presence of malware on a smartphone is highly unlikely. Unlike PC viruses, which can replicate themselves and infect many different applications on the computer, there has not been the presence of this sort of software on mobile device...Read Full Post »
|Posted on July 18, 2017 at 11:35 AM|
Ask the Northwind Nerds! #2
Why are the SK plans not only better priced, but also provide larger data pools?
Thanks for such a great question! We actually get this one all the time – living in a border city, it’s not hard to see why.
First, we’d like to provide some background information on the situation. In Alberta, there are many different service providers – Bell, Rogers, Telus, and many more subsidiaries, that are all competing for clientele. Bec...Read Full Post »
|Posted on June 30, 2017 at 6:45 PM|
Question: What is the difference between all of the cell boosters?
This is a very common question! Aside from the obvious difference of some boosters being specialized for vehicles and some for buildings, there are quite a few differences in each type of booster as well.
The main difference in any booster is the power output – and we aren’t talking electrical current here. The stronger the decibel level of the booster, the higher the quality of...Read Full Post »